Do not return any order without specific authorization and instructions from our Customer Service Department.
You cant contact them at (929) 736-2110, during business hours or by emailing team@via-arthur.com
We will not be held responsible for product-quality complaints received after 7 days of the scheduled delivery date.
All products are shipped via Federal Express Standard Overnight Service or Federal Express Ground Home Delivery Service and will be left at the designated recipient address without requiring a signature. We may also choose to use a comparible UPS shipping method when needed.
All food products are perishable. It is the purchaser’s choice and responsibility to notify gift recipients of the impending delivery of perishable goods. Please be advised that food made in our vendor’s shops may contain Dairy, eggs, soy, tree nuts, fish, sesame and wheat.
Via Arthur and its assigned shipping carriers will not be responsible for orders left unattended that are delivered to the customer-specified recipient address on the customer-requested delivery date.
We will not be responsible for deliveries that are refused by the recipient within 48 hours of shipping from our facility.
